Support
Email support@bengalbot.com. If something went wrong, say what you were doing and what you expected; a screenshot helps, and so does the app version, which is in Settings → About.
Common questions
Which lights does it work with?
Alliance BT outdoor lights, the ones set up with the Alliance app. GlowPond is an independent app and is not affiliated with Alliance Outdoor Lighting.
Where is my data?
On your phone. Nothing is sent to us. See the privacy policy.
The app can't find my lights.
Check that Bluetooth is on and allowed for GlowPond in the iPhone Settings app, that the transformer is on, and that you are standing near a light. Then close the Alliance app on every phone nearby: a light that another phone is connected to stays hidden.
How do I bring my lights over from the Alliance app?
Tap + → Add Lights. GlowPond finds the lights still on the shared password and moves them to your network with your own password. Add them all together.
A light isn't working.
Open the light and tap Troubleshooting. It tells you what it found and what to do. To spot a light in the yard, tap Blink to Find It.
I forgot my network's password.
Settings → tap your network. After Face ID, the password is shown, and you can copy or share it.
How do I put my yard on another phone?
Settings → your network → Export Network, and turn on Include the Password. Send the file to the other phone and open it there, or use Settings → Import a Network. Each phone keeps its own copy, so share again after you make changes.
I'm getting a new phone.
Export your network with the password included before you switch, and keep the file. Import it on the new phone.
I saved a change and don't like it.
Tap Undo on the "Saved" message, or open History from the … menu on Home to try an earlier version on the lights.
How do I delete everything?
Settings → Delete All Data. It resets the lights that answer to factory settings, then erases every network, password, and setting. Export first if you want a copy.